Dear Valued Customers,

First and foremost, we would like to express our heartfelt gratitude for your longstanding attention and affection towards Yongqiao Fireplaces. Your trust and support are the driving forces behind our progress and the foundation of our continuous innovation and quality enhancement.

Recently, it has come to our attention that there are instances of other manufacturers and individuals fraudulently using the Yongqiao Fireplaces brand to sell non-genuine products. This has caused us great concern, and we firmly condemn such dishonest and untrustworthy market practices. These counterfeit activities not only severely infringe upon the rights and interests of Yongqiao Fireplaces enthusiasts but also represent the utmost harm to our years of dedication to promoting fireplace culture and meticulously cultivating our brand.

We have analyzed that the reason why these imposters emerge repeatedly and act with impunity is partly due to the convenience and abundance of online shopping channels, which pose a significant challenge for consumers when making choices. Additionally, fireplace products are still an emerging item for billions of consumers worldwide, with vague concepts and unclear recognition.

Therefore, we kindly urge you to consult product details through official channels or contact our customer service hotline before making a purchase. In offline channels, the risk of encountering fakes is much lower, as we have established physical fireplace experience stores. Moreover, information on all of our current sales staff and cooperating agents, along with their contact details, can be found on our official website. Should you encounter any information not listed on our website, please verify it with our company representatives.

Furthermore, please be aware that each Yongqiao Fireplaces product comes with a unique product code, which serves as the sole identifier for after-sales service.

Protecting the rights and interests of the Yongqiao Fireplaces brand is not only our corporate responsibility but also essential for safeguarding the consumer rights of our loyal fans. To this end, we are committed to strengthening our brand building and launching a large-scale campaign to report, rectify, and combat actions that harm consumer rights and damage the brand. We will strictly implement relevant rules, conduct thorough investigations and research, and gather evidence through visits, resolutely eliminating the "counterfeit and substandard" scourge from the market to effectively protect consumer rights.

With favorable conditions and calm tides, one should set sail; faced with heavy responsibilities and long journeys, one must spur on their steeds. To create a healthy and fair market environment is a long and arduous task; to provide high-quality service and protect consumer rights is our relentless pursuit. This has always been Morino's corporate responsibility and steadfast belief. Through wind and rain, our journey continues with triumphant songs, and Morino is eager to accompany everyone towards an even more beautiful and harmonious new life.

Thank you once again for your support and trust. Let us join hands and work together towards a better future!

Sincerely,

Yongqiao Fireplaces Team